Legal
Terms of service
Effective September 7, 2026
Agreement
These terms govern your access to Kiso CRM. By creating an account or using the service, you agree to these terms on behalf of yourself and, if applicable, your business. You must be able to form a binding contract and provide accurate account information.
The service
Kiso CRM provides business messaging, missed-call textback, customer records, lead tracking, human-reviewed AI drafts and analysis, and related account tools. AI output may be incomplete or inaccurate and must be reviewed before use; Kiso CRM does not send AI drafts automatically. Features may change as the product develops. Kiso CRM is not an emergency service, telephone carrier, dispatch system, or system of record for accounting or regulatory compliance.
Your responsibilities
You are responsible for your users, customer data, message content, and use of the service. You must obtain and document legally sufficient consent before sending messages; identify your business where required; honor opt-out requests; maintain accurate 10DLC registration details; and comply with telecommunications, privacy, marketing, and consumer protection laws that apply to you.
Acceptable use
Do not use Kiso CRM for unlawful, deceptive, abusive, harassing, fraudulent, or unsolicited communications; to send prohibited content; to impersonate others; to interfere with the service; or to attempt unauthorized access. We may suspend traffic or accounts when necessary to protect recipients, providers, or the service.
Trial, fees, and cancellation
A valid payment method is required to provision a number. Unless you cancel before the stated trial ends, the subscription automatically begins at the price shown when you subscribe, plus usage charges and applicable taxes. Telecom fees apply during the software trial after explicit acceptance: $4.50 brand registration, $15 campaign review, and $4.50 for the first three campaign months ($24 upfront); then $1.50 per Low Volume Mixed campaign per month and $1.10 per local number per month. Submitted brand and review fees are non-refundable, including rejected applications. Repeat reviews require separate approval. Voice is billed at actual USD provider cost, including both call legs and features, aggregated with number renewal and rounded up once to the nearest cent per invoice. SMS credits count segments in both directions; the $0.02 overage rate includes carrier SMS fees. Outbound SMS is normalized to GSM-7, and unsupported substantive text must be rewritten. Customer inbound text is preserved and may use Unicode segments. Fees are billed through Stripe. Number and campaign rental continue until the underlying services are released; request release through support. Additional carrier charges and rate changes require disclosure and acceptance before collection. You may cancel through the billing portal; cancellation takes effect at the end of the current paid period unless law requires otherwise.
Customer data
You retain ownership of the data you submit. You grant Kiso CRM the rights needed to host, process, transmit, and display that data to operate and improve the service. You represent that you have the rights and permissions required to provide the data to us.
Service availability
We work to keep Kiso CRM available and secure, but the service is provided on an “as is” and “as available” basis to the extent permitted by law. Carrier networks, registration reviews, and third-party services can delay or prevent calls, messages, and billing operations.
Liability
To the maximum extent permitted by law, Kiso CRM is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages. Our total liability for claims related to the service will not exceed the amount you paid Kiso CRM in the three months before the event giving rise to the claim. Some jurisdictions do not allow all limitations, so these limits apply only where lawful.
Termination and changes
You may stop using the service at any time. We may suspend or terminate access for material breach, unlawful use, nonpayment, security risk, or harm to others. We may update these terms and will post the new effective date. Material changes will apply prospectively.
Contact
Questions about these terms can be sent to support@kisocrm.com.